Wanta Sex Toys Enthusiasts Team
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Wanta Help & FAQs

 
 
Frequently asked questions :
Hong Kong delivery options
Hong Kong payment options
Discreet packaging
Overseas delivery options and costs
Can we come to buy at your shop?
 
 
Ordering :
 
How to order online
Order by fax
How to cancel an order
Why I cannot add an item to the basket
What do I do if I place some incorrect orders
 
 
Payment :
 
Hong Kong payment options
Overseas payment options
 
 
Personal Information :
 
How to become a member
How to change address, name etc.
How to change the "register email"
Mobile phone No. verification
 
Delivery :
 
Hong Kong delivery and cost
Overseas delivery and cost
Discreet packaging
 
 
Returns & Refunds :
 
How to return a product (7 days warrant)
Refund time
 
 
Offers :
 
Points scheme
Free gifts / Special offers
Submit your product review and earn points
 
 
 
Can we come to buy at your shop?
 
Yes. We carry a large variety of stocks in our shop, and most of them have demos or samples. You are welcome to visit us.

Click here to see more Shop infomation >
 
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How to order online
 
1. Select the item
     
  a. Press "Buy" to add the item to basket
  b. Press "X" to delete an item from basket
  c. Press "Proceed" to proceed checkout
 
2. Select delivery option
     
  a. Select your country
  b. Select delivery method
  c. Select free gift or offer (If applicable)
 
3. Login or register as member
     
  a. Login or register as member
 
4. Personal information
     
  a. Use the Points (If applicable)
  b. Enter your delivery details
 
5. Select payment option
     
  a. Select payment option
 
6. Receive the goods
 
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How to cancel an order
 
You can cancel an order if the order is not shipped.

You can find the "cancel" button at the bottom of the order detail page.
 
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Mobile phone number verification
 
To verify your mobile number, we would send you a password by SMS to your mobile for online verification process.

< Click here to verify >
 
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Why can't I add items to basket
 
Please set your browser to accept cookies.
 
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What do I do if I place some incorrect orders
 
You can view and cancel the orders in the "Order Summary" page.
 
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Hong Kong delivery options and costs
 
Wanta.net provides 7 different delivery methods
Orders placed before the "Order cut off time" will be shipped on the same day
Express Courier service is provided by our outsourced delivery team, we are "fast, responsible and polite"
For Collect at 7-11, customer must collect the package within 5 days after the package is arrived at the 7-11
 
  Payment Methods Delivery Time Order Cut Off Time Fee HK$
Standard Mail

Bank transfer, Visa/Master, Payme, FPS 1 to 5 working days Monday to Friday at 4pm, Saturday at 12pm





Free



Collect at SF Express Centre, Lockers Bank transfer, Visa/Master, Payme, FPS Arrive SF Express centre in 1 to 2 working days
Monday to Friday at 10:30am and 4pm, Saturday at 11am Purchase under $100: $50
Purchase of $100: $20
Purchase of $150: $10
Purchase of $200: Free
Collect at 7-11 / Circle K Bank transfer, Visa/Master, Payme, FPS Arrive in 2 - 3 working days Monday to Friday at 10:30am and 4pm, Saturday at 11am Purchase under $100: $50
Purchase of $100: $20
Purchase of $150: $10
Purchase of $200: Free
Express Courier Bank transfer, Visa/Master, Payme, FPS Monday to Friday :
10:00 a.m - 1:00 p.m
2:00 p.m - 6:00 p.m.
7:00 p.m - 9:00 p.m

Saturday :
10:00 a.m - 1:00 p.m
2:00 p.m - 4:00 p.m.
Monday to Friday at 5pm, Saturday at 12pm Purchase of $200 to $499: $60
Purchase of $500: Free
Standard Local Courier by SF Express Bank transfer, Visa/Master, Payme, FPS Monday to Saturday
Monday to Saturday at 10am Purchase under $100: $50
Purchase of $100: $20
Purchase of $150: $10
Purchase of $200: Free

Registered Mail Bank transfer, Visa/Master, Payme, FPS 1 working day Monday to Friday at 4pm, Saturday at 12pm Purchase under $150: $13
Purchase of $150: Free
Self Pick Up Bank transfer, Visa/Master, Payme, FPS 1 day Monday to Saturday at 8am Free
 
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Collect at 7-11
 
Steps for Collect at 7-11 are as follows:
 
1. Select a 7-11 during the check out and place the order
2. Make the payment (7-11 does not provide Cash on Delivery service)
3. Wanta processes the order* according to the "Order Cut Off Time"
4. When the package arrives at 7-11, a SMS containing "Collection Password"** will be sent to your cell phone
5. Proceed to the 7-11, show the "Collection Password" to collect the package
6. Customer MUST collect the package in 3 days counting from the day of receiving the SMS
 
Remarks :
 
* some products may be too large for using this service, Wanta will contact you directly with this stituation
** the SMS is only avaibale in Chinese only
 
 
 
 
Overseas delivery options and costs
 
Wanta.net provides "Registered Air Mail" and "EMS Express" for overseas customers. Delivery will be arranged by customer's local post office.
 
Customers are responsible for the following terms:

- Customers are responsible for customs duty and import tax
- Customers are responsible for the legality of the items
- Customers are at their own risk if the items are hold or confiscated by the customs

Wanta.net is not responsible for any of the above issues and we would not make any refund.
 
 
  a. Registered Air Mail
Country HK$ Cost of every 10g Registered Fee HK$
Macau $0.6 $13
China, Taiwan and other South Asia countries $1.3 $13
Other countries $1.5 $13
 
- 7 - 14 working days delivery
- Shipping quarantee
- If the package is lost, we will send the goods again for free
- If the goods is believed to be lost, we are given 90 days to trace the package and to supply any proof of delivery. We will not make any refund before this period.
- We do not make any refund if the goods are held or confiscated by customs
 
 
         
  b. EMS Express
Country HK$ Cost of 1st 1kg HK$ Cost of every extra 500g
China, Macau $118 $22
SouthKorea, Malaysia, Philippines, Singapore, Taiwan, Thailand $117 $18
New Zealand, Australia $153 $42
France, Germany, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom $216 $42
Italy $280 $65
Canada $205 $36
United States $170 $45
Russian Federation, Saudi Arabia, South Africa $303 $78
Other countires $240 $48
 
- 1 - 3 working days delivery. Click here for more details
- Shipping quarantee
- If the package is lost, we will send the goods again for free
- If the goods is believed to be lost, we are given 45 days to trace the package and to supply any proof of delivery. We will not make any refund before this period.
- We do not make any refund if the goods are held or confiscated by customs
 
 
 
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Discreet packaging
 
All packaging is discreet and safe.

Product Type Packaging
Very small items such as 1 - 8 pcs of condom singles White envelope without any logo and printing. Sender name is Alma Trend Limited
Small items such as 1 box of condom Plain brown bubbled envelope. Sender name is Alma Trend Limited
Other items Plain brown paper box (or sealed plain brown paper bag for local delivery). Sender name is Alma Trend Limited
 
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Hong Kong payment options
 
1. Bank Name: HSBC (Hong Kong and Shanghai Banking Corporation)
 
Account Name: Alma Trend Limited
Account No.: 078-552080-838

Bank Name: Bank of China
Account Name: Vasilyev Oleg
Account No.: 012-581-1-027402-3

2. FPS ID: 166768523
  Payee Name: Alma Trend Limited

3. Paypal (the fastest way. You can pay within a minute if you already have a PayPal account.)
  https://www.paypal.com/paypalme/AlmaTrendLimited

4.

Visa or Mastercard (We use Worldpay payment gateway)


5. Cash (this method is available only for picking up from one of our stores and MTR Collection.
 
Note : Please keep the receipt and MUST fill the "payment confirmation form" in our web-site, the Link is located at the right top corner of our web-site.

We will ship the goods asap after your payment is confirmed.
 
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Overseas payment options
 
1. For Outside of Hong Kong Bank Transfer:
 
Bank Name: HSBC Hong Kong (Hong Kong and Shanghai Banking Corporation)
Bank Address: 1 Queen’s Road, Central, Hong Kong
SWIFT Code: HSBCHKHHHKH
Account Name: Alma Trend Limited
Account No.: 078-552080-838
Beneficiary Address: 1/F, 105 Woosung Street, Jordan, Kowloon, Hong Kong

2. Visa or Mastercard (We use Worldpay payment gateway)

3. Paypal (the fastest way. You can pay within a minute if you already have a PayPal account.)
  https://www.paypal.com/paypalme/AlmaTrendLimited

 
Note : Please keep the receipt and MUST fill the "payment confirmation form" in our web-site, the Link is located at the right top corner of our web-site.

We will ship the goods asap after your payment is confirmed.
 
 
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Return & Exchange Policy
 

Given the nature of our products, We cannot do satisfaction returns.

For any defective products you have purchased, we provide 7 days warranty to exchange for the same item. The warranty start from the purchase day.

Please bring your sales receipt for an exchange in store directly

or

Contact us to request for sending back the items to our office for an exchange.

Under these circumstances, we are unable to do any exchange:

- Any human damage

- For any personal reasons,such as:
1. Wrong size or color
2. Unable to suit your needs

- For hygienic concerns, We dont offer exchange policy on Lingerie.

Wanta reserves the right of final decisions in case of disputes

 
Terms :
 
1. Must report the case within 7 days
2. Customer are responsible for the cost and risk for returning the item to us
3. Products may be returned as long as the product is in good condition and the original packaging is intact
 
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Refund time
 
Refund is made with the same way customer paid

- ATM, e-banking or cheque. 1 - 3 days
- Visa/Master. 28 days
 
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How to become a member
 
Register is Free!

Member can enjoy :

- Online shopping
- Use and earn Points

Click here to register >
 
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How to change "register email"
 
Please send us an email by your "register email" account :
 
- Provide us your "new email"
- Please email to : cs@wanta.net
 
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Points scheme
 
Customers are rewarded with Points automatically for any purchase made. Points can be used for cash discount.
 
1. Customers get 1 Point for every each dollar paid on purchase

2. Applies to product only, shipping and service fee are not counted

3. 20 Points equals to HK$1

4. Points are used in 20 units basis
 
How to use Points :
 
1. Select the items

2. Customer will be able to use the Points during checkout
 
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Submit your product review and earn points
 
Want to earn more Points? Customers can submit their product reviews for the items they have purchased with us.

Customers are rewarded with 40 Points for each review being posted.
 
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