Wanta.net. Welcome to Help.


	Address: 2/F, No 28 Russell Street, Causeway Bay
	(Opposite Times Square)

Frequently asked questions :

	Hong Kong delivery options		Overseas delivery options and costs
	Hong Kong payment options		Can we come to buy at your shop?
	Discreet packaging

Ordering :

	How to order online
	Order by fax
	How to cancel an order
	Why I cannot add an item to the basket
	What do I do if I place some incorrect orders

Payment :

	Hong Kong payment options
	Overseas payment options

Personal Information :

	How to become a member
	How to change address, name etc.
	How to change the "register email"
	Mobile phone No. verification

Delivery :

	Hong Kong delivery and cost
	Overseas delivery and cost
	Discreet packaging

Returns & Refunds :

	How to return a product (7 days warrant)
	Refund time

Offers :

	Points scheme
	Free gifts / Special offers
	Submit your product review and earn points

Can we come to buy at your shop?

Yes. We carry a large variety of stocks in our shop, and most of them have demos or samples. You are welcome to visit us.

Click here to see more Shop infomation >

How to order online

1. Select the item


	a.	Press "Buy" to add the item to basket
	b.	Press "X" to delete an item from basket
	c.	Press "Proceed" to proceed checkout

2. Select delivery option


	a.	Select your country
	b.	Select delivery method
	c.	Select free gift or offer (If applicable)

3. Login or register as member


	a.	Login or register as member

4. Personal information


	a.	Use the Points (If applicable)
	b.	Enter your delivery details

5. Select payment option


	a.	Select payment option

6. Receive the goods

Order by fax

Please click to look at the Fax Order Form.

Please complete the form and fax to +852 30038623 to make the order. (If you cannot print the form, you can use other way with a similar format to submit the order).

How to cancel an order

You can cancel an order if the order is not shipped.

You can find the "cancel" button at the bottom of the order detail page.

Mobile phone number verification

To verify your mobile number, we would send you a password by SMS to your mobile for online verification process.

< Click here to verify >

Why can't I add items to basket

Please set your browser to accept cookies.

What do I do if I place some incorrect orders

You can view and cancel the orders in the "Order Summary" page.

Hong Kong delivery options and costs

Wanta.net provides 7 delivery options, for more details, click here >

Delivery Options

Fee

Into Mail Box

Free

Collect at Post Office

Purchase Amount
HK$150 or above	Free
$100 to $149.9	HK$5
$100 less	HK$13

Deliver to Door

Purchase Amount
HK$200 or above	Free
$150 to $199.9	HK$5
$100 to $149.9	HK$10
$100 less	HK$20

Deliver to Downstairs

Purchase Amount
HK$200 or above	Free
$150 to $199.9	HK$5
$100 to $149.9	HK$10
$100 less	HK$20

Deliver to Doorkeeper

Purchase Amount
HK$200 or above	Free
$150 to $199.9	HK$5
$100 to $149.9	HK$10
$100 less	HK$20

Specific Time Place

Purchase Amount
HK$300 or above	Free
$300 less	HK$40

Self Pick Up

Free

Overseas delivery options and costs

Wanta.net provides "Registered Air Mail" and "EMS Express" for overseas customers. Delivery will be arranged by customer's local post office.

Customers are responsible for the following terms:

- Customers are responsible for customs duty and import tax
- Customers are responsible for the legality of the items
- Customers are at their own risk if the items are hold or confiscated by the customs

Wanta.net is not responsible for any of the above issues and we would not make any refund.

Registered Air Mail

Country	HK$ Cost of every 10g	Registered Fee HK$
Macau	$0.6	$13
China, Taiwan and other South Asia countries	$1.3	$13
Other countries	$1.5	$13

-	7 - 14 working days delivery
-	Shipping quarantee
-	If the package is lost, we will send the goods again for free
-	If the goods is believed to be lost, we are given 90 days to trace the package and to supply any proof of delivery. We will not make any refund before this period.
-	We do not make any refund if the goods are held or confiscated by customs

EMS Express

Country	HK$ Cost of 1st 1kg	HK$ Cost of every extra 500g
China, Macau	$118	$22
SouthKorea, Malaysia, Philippines, Singapore, Taiwan, Thailand	$117	$18
New Zealand, Australia	$153	$42
France, Germany, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom	$216	$42
Italy	$280	$65
Canada	$205	$36
United States	$170	$45
Russian Federation, Saudi Arabia, South Africa	$303	$78
Other countires	$240	$48

-	1 - 3 working days delivery. Click here for more details
-	Shipping quarantee
-	If the package is lost, we will send the goods again for free
-	If the goods is believed to be lost, we are given 45 days to trace the package and to supply any proof of delivery. We will not make any refund before this period.
-	We do not make any refund if the goods are held or confiscated by customs

Discreet packaging

All packaging is discreet and safe.

Product Type	Packaging
Very small items such as 1 - 8 pcs of condom singles	White envelope without any logo and printing. Sender name is King Cyber Limited
Small items such as 1 box of condom	Plain brown bubbled envelope. Sender name is King Cyber Limited
Other items	Plain brown paper box (or sealed plain brown paper bag for local delivery). Sender name is King Cyber Limited

Hong Kong payment options

1.	Atm transfer or at bank cashier
2.	e-banking（HSBC, Hang Seng, Bank of China)
3.	Phone banking transfer
4.	Visa or Mastercard (We use Worldpay payment gateway)
5.	Cheque. Payable to : King Cyber Limited Mail to : 2/F, No.28 Russell Street, Wan Chai, Hong Kong
6.	Cash on delivery, no change available
7.	Paypal (Hong Kong dollars only) Pay to : account@wanta.net

Note : Please keep the receipt and MUST fill the "payment confirmation form" in our web-site, the Link is located at the right top corner of our web-site.

We will ship the goods asap after your payment is confirmed.

Our bank accounts :

HSBC	405-059866-001 (King Cyber Limited)
Bank of China	01287210710491 (King Cyber Limited)
Hang Seng	221 542756 883 (King Cyber limited)
Paypal	account@wanta.net

Overseas payment options

1.	e-banking (if applicable)（HSBC, Hang Seng, Bank of China)
2.	Visa or Mastercard (We use Worldpay payment gateway)
3.	Paypal (Hong Kong dollars only) Pay to : account@wanta.net

HSBC	405-059866-001 (King Cyber Limited)
Bank of China	01287210710491 (King Cyber Limited)
Hang Seng	221 542756 883 (King Cyber limited)
Paypal	account@wanta.net

How to return a product (7 days warrant)

We provide "7 days warranty" for all the products, customers may request an exchange within this period.

We do not accept any return or refund for the following reasons :

1.	Product is not suitable for personl reasons such as colors, material, size etc.
2.	Human damage
3.	Wearing damage

Terms :

1.	Must report the case within 7 days
2.	Customer are responsible for the cost and risk for returning the item to us
3.	Products may be returned as long as the product is in good condition and the original packaging is intact
4.	Refund is made with the same way customer paid
5.	We do not accept any return or refund for "into mail box" delivery

Refund time

Refund is made with the same way customer paid

- ATM, e-banking or cheque. 1 - 3 days
- Visa/Master。28 days

How to become a member

How to change address, name etc.

Please go to our member area to make changes.

How to change "register email"

Please send us an email by your "register email" account :

- Provide us your "new email"

- Please email to : service@wanta.net

Points scheme

Customers are rewarded with Points automatically for any purchase made. Points can be used for cash discount.

1. Customers get 1 Point for every each dollar paid on purchase

2. Applies to product only, shipping and service fee are not counted

3. 20 Points equals to HK$1

4. Points are used in 20 units basis

How to use Points :

1. Select the items

2. Customer will be able to use the Points during checkout

Fre gifts / special offers

Customers are rewarded with free gifts or special offers for purchase over $300, $500 and$1000.

Example : For a purchase of $500, customer gets a total of TWO offers. One from the $300 section and an extra ONE from the $500 section. Click here to see all offers > >

How to select the offers?

You can select them during checkout.

Submit your product review and earn points

Want to earn more Points? Customers can submit their product reviews for the items they have purchased with us.

Customers are rewarded with 40 Points for each review being posted.

Do you have any comment?

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